Frequently Asked Questions.

Security

1. Do I still own and control all files and data that is stored and processed by Scout?

Yes, you always retain full ownership and control of your content.

2. Does Scout mine my data, or use it in any way with 3rd parties?

No, it is your data and yours alone.

3. Can our agency/department manage its own encryption keys?

Yes, Scout supports symmetric customer-managed keys (CMK) with 128-bit encryption.  We are the only DEMS solution on the market that offers both of these features together.  They are central tenets to the FBI Cloud Computing Best Practices.

4. How does Scout encrypt data at rest?

The Advanced Encryption Standard (AES) specifies a FIPS-approved cryptographic algorithm that can be used to protect electronic data. The AES algorithm is a symmetric block cipher that can encrypt (encipher) and decrypt (decipher) information. Encryption converts data to an unintelligible form called ciphertext; decrypting the ciphertext converts the data back into its original form.

Scout supports symmetric customer-managed keys (CMK) with 128-bit encryption, per the latest CJIS guidelines.

5. How does Scout encrypt data in transit?

Scout uses FIPS 140-3 Level 3 validated endpoints and uses Transport Layer Security (TLS) PFS and maintains the latest protocol version, currently 1.2+.

We maintain current NIST guidelines concerning AES cipher suites, but we do not publicly list the algorithm subset suites that we employ. As NIST best-practice guidelines evolve, we will update and maintain accordingly.  Scout supports symmetric customer-managed keys (CMK) with 128-bit encryption, per the latest CJIS guidelines.

6. Does Scout support Multi-Factor authentication?

Yes Scout enforces MFA, with or without Active Directory (‘AD’) integration.  With AD integration, Scout ‘inherits’ whatever MFA settings your AD system administrator(s) have set.  When creating users directly in the Scout directory, we enforce TOTP (Time-based One-Time Passwords) that are out-of-band and further backed by biometrics through the user's mobile phone.

7. Does Scout use hardened containers?

Yes.  Details on our process are available on request.

8. What is AWS GovCloud?

AWS GovCloud (US) are isolated AWS Regions designed to allow U.S. government agencies and customers to move sensitive workloads into the cloud by addressing their specific regulatory and compliance requirements, including Federal Risk and Management Program (FedRAMP) High Department of Defense Security Requirements Guide (DoD SRG) Impact Level 5, and Criminal Justice Services (CJIS). The AWS GovCloud (US) adheres to U.S. International Traffic in Arms Regulations (ITAR) requirements.

You can run workloads that contain all categories of Controlled Unclassified Information (CUI) data and government-oriented, publicly available data in AWS GovCloud (US). The AWS GovCloud (US) Region maintains the region with U.S. citizens only and provides customers with the ability to access the region through FIPS 140-3 service endpoints.

AWS is the undisputed leader in FedRAMP High certified space with more than 3.5x the authorizations as Azure Government Cloud (April 2023).

9. What is adaptive authentication?

Adaptive authentication can block suspicious sign-ins, or require step-up authentication. For each sign-in attempt, a risk score is generated for how likely the sign-in request is to be from a compromised source. This risk score is based on many factors, including whether it detects a new device, user location, or IP address. Device fingerprinting helps track these factors. There are several second-factor authentication options in response to an increased risk level.

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Reliability

1. Does Scout offer global availability?

Yes. AWS global coverage spans 124 Availability Zones within 39 geographic Regions (region map here), and 750+ CloudFront points of presence (POPs) through the edge network.

2. What other regions can Scout be deployed to besides AWS GovCloud and AWS Commercial (US) regions?

Scout can be deployed in the following seventeen (17) international regions as-of January 2026:

  • Canada
  • Brazil
  • Europe (London)
  • Europe (Dublin)
  • Europe (Frankfurt)
  • Europe (Paris)
  • Europe (Milan)
  • Europe (Spain)
  • Europe (Zurich)
  • Europe (Stockholm)
  • Bahrain
  • UAE
  • India
  • Australia
  • Singapore
  • Korea
  • Japan
  • Saudi Arabia and Chile - late 2026

3. Does Scout offer high availability?

Our architecture design handles automatically scaling up (larger compute), as well as scaling out (more instances), so that the system is always the ‘right’ size for your workloads and delivers consistent high performance.

Most often the system scales out with more instances, distributing the workload among them, to reduce the impact of a single point of failure.

Monitoring metrics, and using automated recovery processes, ensures reliability for operational consistency.

4. Does Scout run on modern development principles?

Yes, we use Continuous Integration & Continuous Deployment (CI/CD) to build, commit, pipeline, and deploy the containers and microservices that, in aggregate, are the application.

5. Revir claims it is built on “the best cloud” - how can I verify this?

We encourage you to do your homework.

Consider that AWS’s cloud revenue is double Azure’s, and their most recent [quarterly revenue] dollar gain is still larger than the number 2-5 [rivals] combined.

Or look at the independent research firms that analyze data from the major cloud providers to detail statistics like this:

“Based on the vendors own reported numbers, from the beginning of 2018 through May 3, 2019, AWS leads the pack with only 338 hours of downtime, followed by GCP closely at 361. Microsoft Azure has a whopping total of 1,934 hours of self-reported downtime.”

Also see this June 2019 Gartner report where AWS scored #1 in 7-of-8 categories.

Consider that the Central Intelligence Agency (CIA) has adopted AWS over 5 years ago and FBI CJIS is running its production workload on AWS GovCloud.

6. What other government agencies run on AWS?

Back in 2017, the company announced the new AWS Secret Region with which AWS becomes the first and only commercial cloud provider to offer regions to serve government workloads across the full range of data classifications. Currently, over 5,000 government agencies use AWS.

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Technicals

1. How big of a file can I load?

Files up to 5TB in size can be uploaded - but we hope (for your sake) that you aren’t handling 5 terabyte files!  Since a 1 gigabyte file represents about an hour of standard resolution video, 5,000 gigabytes would be a very big file indeed.

2. What file types are supported?

Scout supports:

  • Video (see questions 3, 4)
  • Audio (MP4, MP3, WAV, FLAC, WAV, AMR, AMR-WB, OGG, WebM and 100s more.)
  • Images (JPG/JPEG, PNG, HEIF/HEIC, GIF, BMP, and many others)
  • PDF
  • Text (.txt)
  • Zip

3. What video containers (file formats) does Scout support?

Scout supports an exhaustive range of different file types, including but not limited to:

  • 3G2
  • 3GP/3GPP
  • ASF (Advanced Systems Format)
  • AVI
  • Adobe Flash
  • Genetec (G64x, G64)
  • HLS (MPEG-2 TS segments)
  • IMF (Interoperable Master Format)
  • Matroska
  • MOV (Quicktime)
  • MPEG-PS (Program Stream)
  • MPEG-TS (Transport Stream)
  • MPEG-SS (System Stream)
  • MP4
  • MXF (Material eXchange Format)
  • no container
  • WebM
  • WMV (Windows Media Video)

*Media Container = video format (video codec) + audio format (audio codec) + subtitle.

4. What video formats (codecs) does Scout support?

Scout supports more than 300 video and 200 audio codecs. Not an all-inclusive list, but some examples include:

  • Apple ProRes
  • AVC (H.264)
  • AVC Intra 50/100
  • Canopus HQ
  • DivX/Xvid
  • DNxHD
  • DV/DVCPRO
  • DV25
  • DV50
  • DVCPro HD
  • Flash 9 File
  • H.261
  • H.262
  • H.263
  • H.264
  • HEVC (H.265)
  • JPEG 2000
  • JPEG 2000 (J2K)
  • MJPEG
  • MPEG-1
  • MPEG-2
  • MPEG-4 part 2
  • Panasonic P2
  • PCM
  • QuickTime Animation (RLE)
  • SonyXDCam
  • SonyXDCam MPEG-4 Proxy
  • Uncompressed
  • VC-1
  • VP8
  • VP9

*Media Container/File contains a video format (video codec) + audio format (audio codec) + subtitle.

5. What is the min/max frames per second (FPS) that Scout supports?

The minimum frame rate is 5 fps and there is no maximum.

6. How long of a video can I analyze?

Videos up to 6 hours in length and up to 10GB in size can be analyzed with computer vision.

7. How long of an audio file can I auto-transcribe?

Audio of any length can be transcribed.

8. What languages are supported for auto-transcription?

  • We support 90+ unique languages and 100+ with dialects included. Examples include:
  • Arabic
  • Chinese
  • Dutch
  • English
  • Spanish
  • French*
  • Canadian French*
  • Farsi
  • German
  • Swiss German
  • Hebrew
  • Indian Hindi
  • Indonesian
  • Italian
  • Japanese
  • Korean
  • Malay
  • Portuguese
  • Brazilian Portuguese
  • Russian
  • Tamil
  • Telugu
  • Turkish
  • Vietnamese
  • ...and more!

9. Is auto-translation supported?

  • Yes.

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*supports streaming real-time transcription

Procurement

1. Is the solution cloud-based and in alignment with the FBI’s “cloud first” directive?

Yes, Scout is designed for the FBI’s “cloud first” directive. It is built on Amazon Web Services (AWS), the undisputed dominant leader in cloud computing. Overview.
Additionally, AWS GovCloud is the undisputed leader in FedRAMP High certified space with more than 3.5x the authorizations as Azure Government Cloud.

2. What public sector contract vehicles do you support?

We can offer a number of major contracts such as NASPO ValuePoint Cloud Multi-State Multi-Vendor IDIQ, SEWP, GSA IT Schedule 70, CIO-CS, DoD Enterprise Software Initiative (ESI), U.S. Communities, Internet2, AWS, and more.

3. How, and when, am I billed?

Enjoy one invoice from AWS that provides total transparency of your infrastructure and Scout costs. There are no hidden fees and you only pay for what your agency uses. Revir offers annual and multi-year contracts with flexible payment terms. We can specify a custom schedule of payments, with net-30 or net-60 terms, and up to 36 installments over three years.

4. What if our department, or agency, doesn’t have an AWS account?

Opening an AWS account is easy and we can assist you in this process.

5. Can I get a trial of Scout?

We would love to accommodate this request. Please email us: public.sector@revir.ai.

Deployment

1. Have your AWS GovCloud account number ready.  (5 minutes)

Even if you already have an AWS GovCloud account, we recommend opening a new one to isolate Scout in.  AWS accounts are free to open and this takes only a few minutes.   If you need help with this step, please email us at:  public.sector@revir.ai.

2. Purchase through one of our partners.  (varies)

Some agencies can purchase direct without a cooperative contract vehicle;  some cooperative contract vehicles allow for immediate sole source purchase.  We can help coordinate contract vehicles through our various partners.

3. Infrastructure deployment (< 3 hours… really.)

Scout's deployment team will coordinate with you to decide on a few things, such as:

  • What will your login URL be?
  • Are we integrating with your Active Directory?  

After a few details like this are discussed/confirmed, our team pushes a button and less than 180 minutes later you have the same computing power as FBI, Netflix, Disney, and ESPN.

End-users do not need to install anything as they will access the application through a browser.

4. Coordinate training times (90 minutes, as needed)

Scout’s onboarding team will plan group training times for end users and train-the-trainers. Our Knowledge Base (‘KB’) offers on-demand answers to common questions.  Ongoing support is available via KB, phone, and email through the Scout application.

5. Ponder a simple question (1 minute)

Has an enterprise software ever been so easy to launch, while providing so much capability, cost transparency, security, and scale?
Nope.

AI & Responsible AI

1. How does Revir govern the use of AI in Scout?

Revir treats AI as a governed capability within Scout rather than a collection of standalone features. AI models and services are evaluated before being made available based on factors such as security, deployment availability, performance, accuracy, cost and suitability for justice and national-security workflows.

Revir’s approach is designed to allow AI capabilities to evolve while preserving customer control, security boundaries and established workflows.

2. Where is Scout’s AI processing performed?

Scout performs AI processing within the customer’s controlled cloud architecture, so agencies have transparency over their own security, networking, encryption and access policies to the systems processing their files and data.

3. Does customer data leave the agency-controlled environment for AI processing?

Scout is designed to favor AI capabilities that can operate within the customer-controlled security boundary, including models available directly within AWS or deployable into the customer environment on Kubernetes. Revir documents the architecture and data path for AI services so customers can understand where processing occurs before enabling a capability.

4. Does Revir use customer files, prompts or AI outputs to train AI models?

Revir does not use customer files, data, or prompts to train models unless a customer explicitly authorizes such use.

Where Scout uses third-party AI services or models, opt outs are applied to the account, or are native (i.e. GovCloud). Revir’s deployment approach is intended to give agencies visibility into and control over those choices.

5. How does Scout protect sensitive justice data during AI processing?

Scout applies the same security principles to AI processing that it applies to the rest of the platform.

Customer environments are isolated, data is encrypted in transit and at rest, customer-managed encryption keys can be used, and access is governed through the customer’s identity and security architecture. AI services are evaluated not only for capability, but also for where data is processed and how that data is protected.

6. How are AI models evaluated before they are made available in Scout?

Revir evaluates models against the workloads they are intended to support rather than assuming one model is best for every task.

Evaluation may include accuracy, latency, security, deployment availability, supported file types, context limits, cost and performance on justice-specific media and documents. This allows Scout to use different models for different workloads while presenting those capabilities through a consistent platform experience.

7. Can agencies control which AI models or services are used?

Scout’s architecture is designed to support multiple AI models and services rather than permanently tying an agency to a single provider.

8. Is AI built directly into Scout workflows, or do users have to export files to separate AI tools?

AI is integrated into Scout’s evidence and intelligence workflows.

Users can apply capabilities such as transcription, translation, OCR, computer vision, and natural-language discovery to information already managed in Scout rather than manually downloading sensitive files, uploading them into separate consumer AI tools and then moving the results back into the case or investigation. Scout eliminates these kinds of motions which are both inefficient and insecure on many levels.

9. What types of files and data can Scout analyze with AI?

Scout can apply AI capabilities across unstructured information including video, images, audio and documents.

Depending on the file and configured capabilities, Scout can generate or extract information such as transcripts, translations, OCR text, objects, actions, scenes, locations, metadata and AI-generated summaries. These results can then become searchable alongside the original files.

10. Does Scout support natural-language search across evidence?

Yes.

Scout is designed to help users search both files and the information extracted or generated from them. Natural-language discovery can help users find relevant content across transcripts, documents, metadata and AI-derived information without requiring them to know the exact filename, folder location or keyword used when the evidence was originally collected.

11. How does Scout support human review of AI-generated results?

Scout uses AI to assist people in finding, organizing and understanding information; it is not intended to replace professional judgment.

AI-generated descriptions, summaries, classifications and other outputs should be treated as analytical aids that users can review against the underlying evidence. Higher-consequence decisions remain the responsibility of the agency and its personnel.

12. Can users trace an AI result back to the underlying source material?

Scout is designed to keep AI-derived information associated with the files and evidence from which it was produced.

For capabilities such as transcription, OCR, media analysis and summarization, users can review the underlying source rather than treating the AI output as an independent authoritative record. Where supported by the underlying model, Scout can also preserve timestamps, extracted text and other contextual information that helps users validate a result.

13. How does Scout handle hallucinations, uncertainty and incorrect AI results?

Scout does not assume AI analysis is infallible.

Generative and probabilistic models can omit information, misinterpret context or produce incorrect results. Scout’s approach is to tune AI to be as deterministic as possible and keep output reviewable alongside the underlying evidence, surface confidence or uncertainty where the applicable capability supports it, and preserve the role of human review for consequential decisions.

14. Can administrators audit how AI is used in Scout?

Scout maintains platform activity and security logging as part of its broader evidence-management architecture.

Revir’s goal is for agencies to have visibility into the use of AI capabilities as well as ordinary user activity, so AI does not become an ungoverned black box inside the organization.

15. How does Scout evolve as AI models change?

Scout separates the user’s evidence workflow from the underlying AI model.

That allows Revir to evaluate newer models, change models for particular workloads or make additional models available without requiring agencies to continually redesign the way they manage and review evidence. The goal is a stable user and operational experience even as the underlying AI technology changes.

16. What decisions does Scout intentionally leave to human professionals?

Scout is designed to help people locate, organize, translate, summarize and analyze information—not replace professional judgment.

Scout does not independently determine guilt, make charging decisions, render judicial decisions, or replace the judgment of investigators, prosecutors, attorneys, judges or other justice professionals. Agencies remain responsible for determining how AI-derived information is reviewed and used within their policies, procedures and legal obligations.

17. How does Revir approach responsible AI?

Revir’s approach to responsible AI centers on customer control, secure deployment, human oversight, transparency into how AI is used, and the ability to govern which AI capabilities are available within Scout.

Revir treats responsible AI as an ongoing discipline rather than a one-time certification. Models, capabilities, risks and performance change over time, so Revir continually evaluates how AI is selected, deployed and used within Scout.